", "identifier": { "@type": "PropertyValue", "name": "Apple", "value": "13077" }, "datePosted" : "2018-11-19", "employmentType" : "FULL_TIME", "hiringOrganization" : { "@type" : "Organization", "name" : "Apple" }, "jobLocation" : { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressLocality" : "El Macero", "addressRegion" : "CA", "postalCode" : "95618", "addressCountry": "US" } } } }
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AppleCare College Program - University of California, Davis

AppleCare College Program - University of California, Davis
Davis, California, United States
Support and Service
+ Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
+ Able to effectively tailor communication and style to differing audiences
+ Able to self manage and work independently in a fast-paced, constantly changing environment
+ Thrives on a team where expertise is shared and feedback is welcomed
+ Effective time management including ability to multi-task, organize and prioritize
+ Able to research and grasp technical information across multiple tools while talking with customers
+ iOS, Smartphone, Tablet, PC or Mac experience
+ Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Description
As an AppleCare At Home Advisor, you?ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers? first point of contact, you?ll be the friendly voice of Apple, providing world class customer service, troubleshooting, and technical support. We?ll rely on you to listen to our customers and use your technical knowledge, creativity, and passion to meet their needs ? and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We?ll train you to be the best.
This position comes with competitive pay, tuition reimbursement, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
Education & Experience
Student must be enrolled at a participating university.
Additional Requirements
+ Available to attend approximately 6-9 weeks of required online training on a fixed schedule that may include weekends (Training may be either 24 or 40 hours per week depending on hire date)
+ Able to work three week days between the hours of 4:00 p.m CST and 10:30 p.m. CST including weekends and holidays between the hours of 7:00 a.m and 10:30 p.m CST, with the possibility to flex up or down hours depending upon business needs
+ Successful completion of a pre-employment assessment and background check
+ Successfully complete initial training
+ Able to meet minimum typing speed of 40 WPM in conversation with customers
+ AT HOME REQUIREMENTS
+ A quiet workspace, ergonomic chair, and desk
+ High-speed Internet service (5 megabits download and 1 megabit upload) from a reliable provider.
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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf (Opens in a new window) at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. at https://www.dol.gov/ofccp/PayTransparencyNondiscrimination.html Learn more at https://www.dol.gov/ofccp/PayTransparencyNondiscrimination.html (Opens in a new window) at https://www.dol.gov/ofccp/PayTransparencyNondiscrimination.html .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you?re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf guidelines at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf (opens in a new window) at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program at https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf (Opens in a new window) at https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy at https://www.apple.com/jobs/us/accommodation_drugfree.html Learn more at https://www.apple.com/jobs/us/accommodation_drugfree.html (Opens in a new window) at https://www.apple.com/jobs/us/accommodation_drugfree.html .

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